Services

I’m offering both coaching and hands-on services to help you get up and running with SRE ways of working, observability & incident response.

Managing Monitoring Mayhem

• monitoring & alerting review to identify antipatterns

• propose changes to the setup to improve signal-to-noise ratio

• workshop on how to implement changes to get results ASAP

  product pre-requisites:

  • monitoring & alerting deployed (ie Prometheus, Grafana)

Incident Commander Class

• workshop focused on commanding incidents
• how to be successful as an Incident Commander and how to help others succeed
• how to build confidence & excellence in handling incidents
• how to build an incident response process

Practical Service Level Monitoring

• practical workshop on SLI/SLO/SLA

• how to start building SLOs and put them to actual use

• how to build your alerting around SLOs

  product pre-requisites:

  • monitoring & alerting deployed (ie Prometheus, Grafana)
  • alert routing system (ie OpsGenie, PagerDuty)

Game Day Coaching

• let’s set up a guided game day (planned practice incident) for your team

• learn what to focus on as a manager during a game day

• learn what to keep an eye out for and how to use the game day improve your incident response procedures

  product pre-requisites:

  • monitoring & alerting deployed (ie Prometheus, Grafana)
  • alert routing system (ie OpsGenie, PagerDuty)
  • (ideally) Managing Monitoring Mayhem and Practical Service Level Monitoring

Guided Virtual Incident

• easy way to start with practicing incident response

• using a game to simulate an incident we’ll practice for the real thing

• games are included in the cost of the training

  product pre-requisites:

  • none