With Focus on Incident Response & Operational Resilience
Before your service goes live, ensure your team is ready when (not if) things go wrong. Comprehensive assessment of your production readiness—covering traditional services and AI systems—with deep focus on incident response capabilities.
Learn MoreProactive preparation or reactive response—both paths benefit from understanding your readiness
The real problem runs deeper
But recurring incidents reveal deeper operational issues: unclear ownership, broken handoffs, missing runbooks, chaotic on-call rotations, poor communication patterns, and gaps in operational readiness.
Teams spend their time responding to alerts rather than preventing them. No time to improve because you're always fighting fires.
When incidents happen, nobody knows who should respond. Escalation paths are unclear and response times suffer.
Information doesn't flow during incidents. Stakeholders aren't updated, teams work in silos, and chaos reigns.
Your best engineers are paged constantly. No proper handoffs, inadequate runbooks, and unsustainable rotations.
Post-mortems gather dust. Action items never get done. The same incidents keep happening because nothing changes.
Missing monitoring, unclear procedures, no disaster recovery plans, and unknown dependencies waiting to break.
Throughout my career, I've managed incidents across industries and company stages. I've been in the room when banks went down, when SaaS platforms lost customer data, when healthcare systems went offline, and when startups faced their first major outage. From scrappy founding teams to enterprise corporations, I've seen what works and what doesn't when systems fail and pressure is high.
That experience taught me that the best teams don't just fix technical problems—they fix the processes, communication patterns, and operational gaps that allowed those problems to happen in the first place.
More About My Background →Comprehensive 4-week diagnostic covering operational maturity, incident response, and production resilience
A structured approach to diagnosing and improving your operations
Align on goals, access requirements, and key stakeholders. Set expectations for the engagement.
Review incident history, documentation, and processes. Interview team members across roles.
Identify patterns, root causes, and systemic issues. Benchmark against industry practices.
Build prioritized improvement plan with quick wins, medium-term projects, and long-term goals.
Present findings and recommendations in an interactive workshop with leadership and key stakeholders.
Deliver full documentation, answer questions, and discuss potential follow-on work if desired.
Real improvements across incident response and operational practices
Address root causes instead of symptoms. Break the cycle of recurring problems.
Clear ownership, better runbooks, and streamlined communication reduce MTTR significantly.
Fix broken workflows, communication gaps, and operational bottlenecks—not just code.
Healthier rotations, better handoffs, and reduced burnout through improved operational practices.
Everyone knows their role, has the tools they need, and feels prepared to respond.
Leadership gets honest assessment of operational maturity and concrete improvement plan.
Stop fire-fighting and create space for proactive operational improvements.
Build systems and processes that can handle problems gracefully and recover quickly.
After uncovering what's broken, I can help you fix it
Build sustainable incident response, on-call, and operational processes tailored to your team. I'll help you automate and apply AI thoughtfully where it makes sense—no hype.
Lead critical post-mortems and train your team to conduct blameless, effective reviews.
Retained support to continuously improve your operational practices and incident response.
Let's assess your production readiness and build your roadmap to operational excellence
Schedule Your Production Readiness Assessment